Requesting Help and Reporting Bugs » History » Version 3

« Previous - Version 3/28 (diff) - Next » - Current version
Noel Kuntze, 15.01.2017 21:36

Requesting help and reporting bugs

Before you request help or report bugs, the following items have to be given consideration to avoid
wasting your and our time and for optimizing the time it takes to find a solution.
If you look for help regarding configuration, base your configuration on the sane examples first to avoid generic problems.
If you are reporting a security issue, look at this document.
If you require help with configuring special features of strongSwan, look at the how-tos for those first.

Please follow the given steps:

  1. Read the FAQ
  2. Read the manuals (the man pages that come with your version of strongSwan)
    and make sure your version of the man page corresponds to strongSwan and not freeswan, openswan or libreswan.
    The software that a man page belongs to is usually printed in the center top of the man page when it's initially opened.
  3. Make sure you put the files into the right directories. On distributions that stem from RHEL, strongSwan configuration files are under /etc/strongswan.
  4. If charon crashes, make sure it's not because of user error
  5. Make sure your version is up to date. A lot of actual bugs are fixed in newer versions of strongSwan.
  6. Search the bug tracker using the search function for keywords from the logs
    or keywords that describe your issue. Make sure to include issues.
  7. Search the mailing list using google and google search syntax (use the site:
    keyword in the search request for google to specify the site that google should
    print results for. E.g. NO_PROP_CHOSEN)